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CONTACT US

We’d Love to Hear From You

Hey there! Ever had one of those moments where you just needed to talk to a real person about something? We get it. That’s why at urbanbagfindsz Holdings, we’re not just another faceless online store. Our founder, Alex, still replies to emails personally—no kidding. It’s a tradition that started back in our early days when a customer’s feedback literally reshaped our entire product line. So yeah, your voice matters here.

Get in Touch

Whether you’ve got a question, a suggestion, or just want to chat about bags (we’re obsessed too), here’s how to reach us:

  • Address: 15 Vitosha Boulevard, 1000 Sofia, Bulgaria
  • Phone: +359 2 876 5412 (Monday–Friday, 9am–6pm EET)
  • Email: [email protected] (We usually reply within 24 hours—unless Alex is testing new bag designs!)

Your Voice Matters

Honestly, some of our best ideas came from customers like you. Remember that time someone asked for a backpack with a built-in charger? Boom—now it’s our top seller. So don’t hold back! Use the live chat (bottom right corner) for quick questions, or drop us a line if you’ve got something longer to share.

P.S. If you’re wondering about returns or orders, our FAQ page covers most things. But we’d still love to hear from you either way.

Fun fact: Our Sofia office has a “Wall of Feedback” where we pin customer emails (with permission, of course). Swing by someday—you might spot yours!

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